+44 7388 996 705  |   hannah@onceuponaheroes.co.uk


Once upon a heroes
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Shipping Policy


Effective: October 2020_V2

Thank you for visiting and shopping at Once Upon A Heroes.  The following are the terms and conditions that constitute our Shipping Policy.


Domestic & International Shipping Policy

Shipment processing time:

All orders are processed within 2-3 business days.  During peak periods this can extend to 3-5 days.  Orders are not shipped or delivered on weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method

Estimated Delivery Time

Parcel Size & Weight

(product + packaging)

Shipment Cost

Royal Mail 2nd Class

3-5 days

Small Parcel, up to 2kg


Royal Mail 2nd Class

3-5 days

Medium Parcel, up to 5kg


Royal Mail Europe; International Tracked & Signed

5-7 days

Small Parcel, up to 2kg


Royal Mail Rest of World; International Tracked & Signed

5-7 days

Small Parcel, up to 2kg


Should you require an alternative shipping method please contact us prior to submitting and paying for your order so we may discuss details.


Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has been shipped.  For those with track and sign services, this email will contain your tracking number(s).  The tracking number will be active within 24 hours of shipping.

Customs, Duties and Taxes:

Once upon a heroes is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).  Shipment declaration will state the item(s) (e.g. Book, CD, DVD, Certificate) and that they are being send as a gift.


Once upon a heroes is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.  If the packaging is damaged upon arrival, we recommend taking a photo before opening to determine if items inside have also been damaged.  These photos will support a claim with the shipment carrier.

International Shipping Policy:

Small parcels up to 2 kg will be shipped to Europe and Rest of the World.  Anything heavier than this may require your order to be shipped as 2 parcels.  Should this be the case we will contact you prior to packing your order to advise of any additional payments.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.